PRIVACY POLICY

(Last updated: 09.02.2025)
CANDLESTORM s.r.o., registered in accordance with the laws of the Slovak Republic, registration number: 55 590 004, address: Carpathian Square 7770/10A, Bratislava, Rača District, 831 06, Slovak Republic) (hereinafter also – “we”) strives to protect and respect the privacy of our users (hereinafter also – “you”, “user”), thereby creating and ensuring the most comfortable conditions for receiving our services and using the trading and analytical tool available at: www.1×10.io (hereinafter also – “Service”). Your trust is one of our most important assets.
This privacy policy (hereinafter also referred to as the “Privacy Policy”) explains how we collect, use and disclose personal data, as well as what measures we take to protect it.
By using the Service or any other related product, you agree to the terms of this Policy. Please read this Policy carefully each time before using the Service and before providing us with any information. If you do not agree to the terms of this Policy, do not access the Service or any other aspect of our activities.
We control the ways in which we collect personal data and determine the purposes for which we use it. We are a data controller for the purposes of the General Data Protection Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (EU General Data Protection Regulation 2016/679, (hereinafter also referred to as the “GDPR”) and other European data protection legislation.

1. LEGAL BASIS

We process your personal data on the basis of the following legal grounds:

 

Grounds for processing	Description
Performance of a contract	Necessary for the performance of a contract that we are about to enter into or have entered into with you – Article 6(1)(b) GDPR
Legal obligations	Compliance with a legal obligation to which we are subject – Article 6(1)(c) GDPR
Legitimate interests	Necessary for purposes of our legitimate interests – Article 6(1)(f) GDPR. Legitimate interest means our interest in operating and managing the Service so that we can provide you with the best possible service and the best and most secure experience. Before processing your personal data for our legitimate interests, we consider and balance any potential impact on you (both positive and negative) against your rights. We do not use your personal data for activities where the impact on you outweighs our interests (unless we have your consent or are otherwise required or permitted by law);
Consent	You have consented to the processing of your personal data – Article 6(1)(a) GDPR2. PERSONAL DATA WE COLLECT

Personal data is any information that can identify you as an individual. We may collect and process the following categories of data:

Category	Description
Personal and contact data	First name, last name, date of birth, email, phone number, Telegram user-ID, authentication data, profile data from third-party exchanges
Payment data	Bank account, payment card details, payment method details, digital wallet data
Transaction data	API key and secret, transaction data, order types, unique identifiers
Account data	Username, account number, password
Technical data	IP address, location data (up to city level)
Communication data	Conversation ID, content of your messages in support chats, emails, registration forms

3. PURPOSES OF USING PERSONAL DATA

We process your personal data only for the purpose of providing you with access to the Service and to fulfill legal obligations arising from the provision of services to you and our legitimate interests (Article 6 GDPR).

We will use your personal data for the following purposes:
• conducting pre-contractual negotiations and communications, as well as concluding the Terms of Use, including creating a user account;
• fulfilling the terms of the agreement and managing the contractual relationship, including, but not limited to, providing access to the Service, monitoring the implementation of the Terms of Use, providing you with support and communicating with you, managing and verifying transactions, collecting and collecting payments and commissions due to us, resolving disputes and performing agreements concluded

between us, etc.;
• to manage our relationship with you, including sending you messages via your chosen channel (e.g. email, account, Telegram messenger, other electronic means of communication of your choice) including, but not limited to, changes to the Service, the Terms of Use or this Privacy Policy, requests to leave feedback or participate in a survey, etc.;
• to constantly update our data on how users use the Service;
• to collect market data to study user behavior, including their preferences, interests, determine our marketing campaigns and develop our business;
• to administer, update, maintain, protect and improve the Service (including troubleshooting, data analysis, testing, system maintenance, support, reporting and data posting), including for the purpose of ensuring network security and preventing fraud;
• to store information containing personal data in backup systems;
• to disclose data to our service providers, agents, subcontractors and other related organizations, our group companies and affiliates;
• for internal business purposes, including but not limited to helping us improve the content and functionality of the Service; to better understand our users; to protect you from illegal activities; to provide you with services; for market research purposes; for strategic development, etc.;
• for our marketing and advertising purposes, including but not limited to sending relevant advertising messages by email, SMS marketing, media program, etc.;
• to disclose data to government authorities, regulatory and law enforcement agencies;
• to disclose data to our legal advisors and to establish, exercise or defend legal claims in court, administrative or extrajudicial proceedings regarding our rights, the rights of our users or employees;
• to arrange for the sale or merger of our company and to provide information for legal or other audits and data exchange; disclosure of data to successors and/or potential acquirers of the company;
• for any other purpose for which you provide your consent.
We may process your personal data for other purposes provided that we disclose the purposes and uses to you at the appropriate time and that you consent to the proposed use of the personal data, there are other legal grounds for the new processing purposes, or the new purpose is compatible with the original purpose stated above.

4. METHODS OF COLLECTING PERSONAL DATA

We use various methods to collect personal data about our users, including through:
• Direct interaction with you. You personally provide us with your personal data when you interact with us, namely: when you create an account on the Service; submit a request for marketing information; participate in promotions and surveys; provide feedback or contact us, etc.;
• Third parties. We may receive personal data about you from third parties (from the payment service provider in connection with the fact that you conclude a service agreement and pay for the Subscription; analytics providers, advertising networks, search information providers and technical providers, etc.);
• Open sources for obtaining information about you. For example, by receiving information from fraud and crime prevention authorities; publicly available information on the Internet; public blockchain.
We collect only those personal data (including, but not limited to, name and surname, login and password, email address, contact phone number, date of birth, gender, etc.) that are knowingly and voluntarily provided by you as a personal data subject for the purposes of using the Service, which, in accordance with the requirements of the law, is the consent of the personal data subject to the processing of personal data in accordance with the purpose and purposes of their processing formulated in this Policy.

5. DISCLOSURE OF PERSONAL DATA

We keep your personal data confidential, except when you have voluntarily provided the relevant information for general access to an unlimited number of persons.
We do not sell, exchange, transfer your personal data to any other company for any reason without your consent, except as specified in this Policy, in particular for the purpose of providing services and improving the Service.
We reserve the right at any time to disclose any personal data we have collected when it is:
• permitted or required by law;
• carried out for the purpose of protecting, preventing, investigating actual or potential fraud, security problems, technical problems, unauthorized transactions or other violations;
• carried out for the purpose of ensuring compliance with the applicable Terms of Use or other agreements;
• carried out for the purpose of protecting against violations of the rights or safety of us, our users or the public, as required or permitted by law;
• you have given your consent to this.
We do not

We share your personal data with our third-party service providers, agents, subcontractors and other related organizations, our group companies and affiliates to operate the Service. These companies include, but are not limited to, payment service providers – who help us accept payments and process them; marketing and advertising service providers (partners) – who allow us to customize the advertising content you may receive, deliver relevant advertising and promotional messages, including email campaigns, etc.

6. SECURITY

We take reasonable technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss or alteration, unauthorized disclosure, misuse or other processing in violation of applicable law. These measures depend on the sensitivity of the personal data we process and the current state of technology.
However, please note that no security measure can be 100% effective and we cannot guarantee the security of your data, including against unauthorized actions, access, hacking or data leakage by third parties.
We also recommend that you take steps to ensure the security of your personal data, including protecting your account. In particular, we recommend that you enable two-factor authentication for your account and keep your password, key and API secret confidential and stored in a safe place. In addition, we advise you to take care of the security of your device and avoid using public unencrypted internet access points.

7. STORAGE OF PERSONAL DATA

We will retain your personal data only for as long as necessary for the purposes for which it was collected or as required by law. This period may continue after your relationship with us has ended, but only for as long as is reasonably necessary for us to pursue our legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations (such as tax purposes), resolve disputes and enforce our agreements.
To determine the appropriate retention period for personal data, we take into account the volume, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and applicable legal requirements.
When we no longer need your personal data, we will destroy, erase or anonymise it.

8. CROSS-BORDER DATA TRANSFERS

We may transfer your personal data to other countries, including countries outside the European Economic Area, in accordance with data protection legislation. Transferring personal data to countries other than your country of residence is often necessary to ensure the operation of the Service. The Company ensures adequate protection to meet the requirements of cross-border transfers of personal data in accordance with applicable data protection laws.

9. SECURITY OF MINORS

We do not allow minors (persons under the age of 18 or such other age of majority as may be determined by the laws of the relevant jurisdiction if such age is higher than 18) to use the Service and register an account, and therefore we do not knowingly process personal data of minors. If we discover that a minor has registered an account, we will take appropriate measures to promptly delete their account and personal data from our database.
If you believe that a minor has registered an account or is using the Service in any way, please contact us at: bot.1×10.io@gmail.com

10. EU USER RIGHTS

You may contact us at any time to exercise any of the rights granted to you by applicable data protection law, including the following:
• Right of access, in accordance with Article 15 of the GDPR.
You have the right to ask us whether we are processing your personal data and, if so, to obtain access to such data in the form of a copy. When providing the right of access, we will also provide you with additional information, such as the categories of personal data, the purpose of their processing, and any other information necessary for you to exercise such right of access.
In order to be able to process your written request, we must carefully verify your identity, therefore we reserve the right to request additional information to confirm your identity depending on the criticality of the data requested. In particular, this serves to protect user data from unauthorized access by third parties.
• Right to rectification, in accordance with Article 16 GDPR.
You have the right to have your data corrected if it is inaccurate or incomplete. At your request, we will correct any incomplete or inaccurate data we have about you.

about you, although we may need to verify the accuracy of new data you provide to us.
In addition, you can at any time review, correct and delete your data in the “Account” section.
• Right to erasure (“right to be forgotten”), in accordance with Article 17 GDPR.
This allows you to ask us to erase personal data, and where possible, other controllers to whom we have provided such data, if there are no compelling reasons for us to continue processing them. The erasure of personal data may only take place in certain cases provided for by law, listed in Article 17 of the General Data Protection Regulation (GDPR). This excludes situations where we no longer need the personal data in view of the original purpose of their processing. Given the way in which we provide certain services, it may take some time to delete backup copies.
• Right to restriction of processing, in accordance with Article 18 GDPR.
This allows you to ask us to suspend the processing of your personal data in the following cases: (a) if you want us to establish the accuracy of the data; (b) if our processing of the data is unlawful but you do not want us to erase it; (c) if you need us to store the data even if we no longer need it because you need it for the establishment, exercise or defence of legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds for using it.
• Right to data portability under Article 20 GDPR.
This means that you can request that your personal data be transmitted to you or to a third party in a structured, commonly used and machine-readable format, to the extent technically feasible. Please note that this right only applies to automated information for which you have initially given us consent or where we have used the information to perform a contract with you.
• Right to object, in accordance with Article 21 GDPR.
This means that you can request that we no longer process your personal data. In such a case, we will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for such processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
You also have the right to object to the use of your personal data for direct marketing purposes, if your personal data is processed for this purpose, including profiling, to the extent that it is related to direct marketing. You can withdraw your consent to the processing of your personal data at any time by following specific instructions. For example, you have the right to withdraw your consent by clicking on the “unsubscribe” link in an email. You can also contact us with a request by sending an email to: bot.1×10.io@gmail.com
We try to respond to all legitimate requests within 1 month. Sometimes we may need more time if your request is particularly complex or you have made several requests. In this case, we will inform you of the expected time and keep you informed.
We reserve the right not to process requests that are excessive or that are received without appropriate verification of identity. For example, to refuse access if this is necessary to protect the rights and freedoms of others, or to refuse to delete personal data if the processing of these data is necessary for the performance of obligations.
If you are not satisfied with our response to your personal data request or believe that we are processing your personal data in an unlawful manner, you may file a complaint with the Personal Data Protection Office of the Slovak Republic (in Slovak: Úrad na ochranu osobní údajov Slovenskej republiky) postal address: Slovak Republic, Hraničná 12, 820 07 Bratislava 27, e-mail: statny.dozor@pdp.gov.sk, website: https://dataprotection.gov.sk/uoou/sk.

11. OTHER JURISDICTIONS

You may also have certain additional rights regarding the information we hold about you under other data protection and privacy laws. To learn more, please contact us at: bot.1×10.io@gmail.com regarding your specific situation.

12. CHANGES TO THE POLICY

We may change this Policy unilaterally, without prior notice. We will notify you of any changes, updates by posting a new version of the Policy and updating the “Last Updated” date at the top of this document. In addition, we may (but will not be obliged to) provide additional notice of changes by sending a message to your account, to email. By continuing to use the Service, you agree to such changes. If you do not agree to changes to this Policy, you should immediately stop using the Service or any other aspect of our activities.
The new Policy will take effect from the moment it is posted on the Service,

unless otherwise provided by the new version of the Policy.
For more detailed information related to the protection of personal data, if you have any questions or concerns regarding our processing of your personal data or to submit a request, you can contact us by sending an email with detailed information to the following email address: bot.1×10.io@gmail.com

RISK DISCLOSURE STATEMENT

Last updated 09.02.2025
This Risk Disclosure Statement (hereinafter also referred to as the “Statement”) is part of the Terms of Use of the trading and analytical tool available at: 1×10.io (hereinafter also referred to as the “Terms”) and should be read together with them. The terms used in this Statement with a capital letter have the meanings defined in the Terms. Any access to certain functionalities of the trading and analytical tool, within which users (hereinafter also referred to as “you”) gain access to trading signals and the ability to configure automated trading based on trading signals through the use of a specially designed 1×10 bot (hereinafter also referred to as the “Service”) or any related software and any services offered or provided by us, is subject to your acceptance of the risks set out in this Statement and your acceptance of responsibility for them. You should keep in mind that all risks set out in this document are not exhaustive and are not presented in any intended order of priority.

1. GENERAL RISKS

The use of the Service is recommended only to users who have a full understanding of all associated risks. In particular, you should be aware of the high volatility of the digital asset market and the possibility of complete or significant losses. You are responsible for investing only those funds that you are prepared to lose.

2. SOFTWARE VULNERABILITY RISK

Despite our efforts to ensure high security standards, we cannot guarantee that the Service will be completely protected from malware, hacker attacks or other threats. The use of technology and the reliance on computer systems to perform business functions makes digital assets and the Service vulnerable to operational and information risks. Cyberattacks may include gaining unauthorized access to digital systems for the purpose of misappropriating assets or confidential information, corrupting data or causing operational disruptions. In addition, infrastructure attacks, such as denial of service, are possible. Even cybersecurity failures or disruptions in the operations of third-party providers (such as software or cloud service providers) may have a negative impact on digital assets and the Service. The Service may also contain errors, vulnerabilities or other defects that could materially affect its operation and result in losses for you or other users.

3. BLOCKCHAIN ​​RISK

Digital assets are based on blockchain technology, which may be subject to technical failures, increased transaction fees, network changes, or even protocol forks. We do not control any underlying blockchain and are not responsible for its operation, security, functionality, or availability. If the underlying blockchain network malfunctions or fails, the operation of the Service may be adversely affected. In addition, developments in cryptography or technological advances, such as quantum computing, may pose risks to the Service and related software, as they may render the cryptographic consensus underlying the blockchain ineffective. Blockchain technology remains in its developmental stage and is not fully tested. Possible attacks on the blockchain network may result in downtime, consensus split, prolonged chain reorganization, or other adverse consequences that may result in the complete loss of your digital assets. There is no legal entity that controls digital assets. Instead, digital assets rely on decentralized blockchain technology to protect assets and their movement. In the event of a crisis, there is no organization that will protect the digital asset market to minimize your losses.

4. RISK OF RECEIVING INACCURATE DATA

The Service receives information from blockchain networks and related software in an automated manner, which means that such information is not manually verified. This may result in the information being incomplete, inaccurate, or untimely. We do not provide guarantees as to the completeness or accuracy of the information provided on the Service.

5. FORWARD-LOOKING STATEMENTS RISK

The information, any data, content and materials provided on the Service, during the use of the Service and through our communications, whether or not marked as being subject to the Terms, may contain forward-looking statements based on current expectations that involve a number of risks and uncertainties. All opinions, forecasts, predictions, future plans or other statements that are not statements of historical fact are forward-looking statements. Any plans and forecasts

development, business projections, future functionality and projected performance of the Service, as well as prospects and future events related to any industry, are forward-looking statements. Forward-looking statements, by their nature, relate to matters that are, to varying degrees, uncertain or unknown. We cannot provide any assurance that any forward-looking statements will prove to be correct. Actual events, results or outcomes may differ materially from those set forth in the forward-looking statements, and you should not rely on any such forward-looking statements.

6. RISK OF UNTIMELY ACTIONS OF THIRD PARTIES

Certain functions within the Service may be performed by third parties and there is always a risk that such third parties will not act in a timely or reliable manner, or as expected or intended, or may fail to act, which could result in the unavailability of the functionality of the Service, or the partial or complete loss of relevant digital assets.

7. RISK OF IMPERFECT SERVICE LOGIC

The logic underlying the Service may be imperfect, defective or broken, which may cause the Service to function incorrectly or not as expected, or transactions may be executed in violation of the logic underlying the relevant software, which may result in partial or complete loss of the digital assets used in the transaction.

8. RISK OF CONFUSED USER INTERFACE

Certain elements of the User interface or design decisions may confuse or mislead you, which may result in you performing a different action or transaction than intended or desired, or connecting to the wrong digital wallet, account or network.

9. RISK OF LEGAL UNCERTAINTY

We do not provide any licensing services. Our activities are governed by various laws and regulations in different countries. In some jurisdictions, we may be required to obtain licenses or other permits to provide our services. If you discover that a particular feature of the Service requires licensing in your jurisdiction, you must notify us and cease using it. We are not responsible for your use of any information obtained through the Service. There is a risk that certain activities may be considered to violate applicable laws or regulations. The penalties for such potential violations are unknown, and changes in the law may affect our ability to continue to provide the services. Changes in applicable laws or regulations, or new interpretations of applicable laws, may, in certain circumstances, result in increased compliance costs or capital expenditures, which may affect our ability to continue to operate our business model and develop and maintain the Service.

10. RISK OF THEFT

We use commercially reasonable efforts to ensure the security of any transactions made in connection with the use of the Service. Notwithstanding the foregoing, there is no guarantee that theft of digital assets will not occur as a result of hacking attacks, sophisticated cyberattacks, distributed denials of service or errors, double-spending attacks, flash credit attacks, vulnerabilities or defects in the Service or related network or offline software, blockchain or otherwise. Such events may include, for example, flaws in programming or source code that lead to exploitation or misuse. Any of the foregoing may result in the partial or complete theft or loss of digital assets used in transactions made in connection with the use of the Service.

11. VALUE AND VOLATILITY

The prices of digital assets are highly volatile and subjective, and digital assets may not have intrinsic or inherent value. Fluctuations in the prices of digital assets may materially and adversely affect the value of digital assets, which may also be subject to significant price volatility. We do not guarantee that any digital assets will retain their original value, have any particular price or any particular value, or that use of the Service will be profitable, as the value of digital assets depends on factors beyond our control that may materially affect the value and desirability of any particular digital assets.

12. NO ADVICE

Neither we nor any part of the Service provides any depository or similar services, financial, investment, legal, tax or other professional advice, directly or indirectly, expressly or impliedly or in any other way. We are not a broker, fund manager or any intermediary for any broker or fund manager, financial advisor, investment advisor, portfolio manager or tax advisor. You should not consider any information contained in the Service as a substitute for professional financial, legal or

legal, regulatory, tax or other advice. You should not rely on the data displayed on the Service in making any decision, and you should conduct your own independent investigation and research before entering into any transaction with digital assets. You are solely responsible for determining whether any investment, investment strategy or related transaction is suitable for you in accordance with your personal investment objectives, financial circumstances and risk tolerance.

13. REGULATORY AND SUPERVISORY RISK

The regulatory environment for digital assets continues to evolve. The application and interpretation of existing laws and regulations are often largely untested, and there is uncertainty as to how they will be applied. New laws and regulations will be promulgated in the future that will apply to blockchain technology and digital assets, as well as related service providers, and no assurance can be given that any such changes will not adversely affect digital assets in general or the Service.
The Service may become unavailable due to changes in applicable laws, and you may suffer losses due to the termination or suspension of the Service or any or all Accounts.
You understand that you are ultimately responsible for complying with any and all laws, regulations, directives, restrictions and in your place(s) of residence before using the Service.
We state that we do not permit our Services to be used by Users from Prohibited Jurisdictions. We do not offer the use of our Services to a Prohibited Person.

14. OTHER RISKS

Transactions with digital assets may be irreversible and, accordingly, losses due to fraudulent or accidental transactions may be unrecoverable.
All of your digital assets are stored with an external provider, you may lose any or all of your digital assets due to the wrongful acts, negligence, bankruptcy or insolvency of the external provider, any act of God, act of civil or military authority, act of terrorism, civil commotion, war, strike or other labor dispute, fire, interruption of telecommunications or Internet services or network provider services, equipment and/or software failure. We are not liable for any losses you may suffer under such circumstances.
Please note, in particular, that proceeds from trading in digital assets and other income may be subject to tax, duty or other charges imposed by the authorities in that market. Tax laws and practices regarding digital assets in some countries may not be clearly established. Accordingly, it is possible that the current interpretation of the law or understanding of the practice may change, or that the law may be changed retroactively.
This Statement does not disclose all risks associated with the use of digital assets. You understand that you are always required to carefully evaluate all risks and determine whether your level of knowledge, financial condition and risk tolerance are appropriate for the use of digital assets, which are part of a volatile market, and the use of the Service. You acknowledge and agree that you are solely responsible for determining the nature, potential value, suitability and acceptability of these risks for you in light of your circumstances and financial resources. In addition, you are aware of the risks associated with using the Service, including the risk of possible errors and interruptions, and you assume full responsibility for these risks.

REGULAR PAYMENT POLICY

Last updated 02/09/2025
This regular payment policy (hereinafter also referred to as the “Policy”) is part of the Terms of Use and should be considered together with them. The terms used in this Policy with a capital letter have the meanings defined in the Terms.
1. To ensure continuous access to the Service and our closed community (telegram channel), the use of regular payments is provided. This ensures that you will not lose access to important features of the Service until you cancel your Subscription yourself, or request us to cancel your Subscription through any available communication channel with us, or if after 3 (three) attempts to charge your card or digital wallet, we are unable to charge it.
2. For questions related to payment or refunds, please contact our support service via the “Contact Us” form or send an email to: bot.1×10.io@gmail.com
3. By agreeing to this Policy, you consent to CANDLESTORM s.r.o., registered under the laws of the Slovak Republic, registration number: 55590004, address: Carpathian Square 7770/10A, Bratislava, Rača District, 831 06, Slovak Republic) to charge every 30 days a fee in the appropriate amount depending on the selected Subscription from the payment method you specified, be it any payment card or your digital wallet, by default.
4. Payments made through

Payment systems used in the Service, including but not limited to: Kuna Pay, Whitepay, Stripe, Confirmo, ZEN.com, will be processed by the respective payment system. Your relationship with them is governed by the respective terms and conditions contained on their official websites of payment systems, namely: Kuna Pay, Whitepay, Stripe, Confirmo, ZEN.com.
5. By agreeing to this Policy, you confirm that:
• before each purchase of a Subscription and/or billing (on a postpaid basis) you have been informed of the payment amount, frequency and date of payment;
• you are not located in a jurisdiction that prohibits the use of Kuna Pay, Whitepay, Stripe, Confirmo, ZEN.com or other payment systems;
• you have provided us with correct and complete payment information;
• you have authorized us to conduct recurring transactions on your behalf;
• you assume responsibility for all recurring payment obligations until the Subscription is canceled.
6. You confirm that your specified payment method:
• is legally owned by you (if it is a payment card or digital wallet);
• you have sufficient funds in the corresponding account to make the payment;
• you have full legal capacity.
7. Payments will be processed on the payment due date or within a few days after it. You will receive notifications of upcoming transactions 5 days before they are made.
8. In the event of a payment failure due to reasons such as insufficient funds, card expiration or account suspension, we will retry the collection after 3 days. After 3 (three) consecutive unsuccessful attempts during these periods, recurring payments will be automatically canceled and your access to the Service will be blocked. A new Subscription may be required to access the Service.
9. You will receive a notification about the attempted payment, successful or unsuccessful completion of the transaction.
10. You can cancel the Subscription at any time through the relevant section “Tariff” in the Service. During the first 14 days after the Subscription is issued, you have the right to cancel it with a full refund. After this period, the Subscription is not refundable, and the last active day will be the day before the next payment date.

REFUND POLICY

Last updated 02/09/2025
This refund policy (hereinafter also referred to as the “Policy”) is part of the Terms of Use (hereinafter also referred to as the “Terms”) and should be read together with them. The terms used in this Policy with a capital letter have the meanings defined in the Terms.
In case of any questions related to payment or refund, please contact our support service via the “Contact Us” form or send an email to: bot.1×10.io@gmail.com
1. If you wish to terminate your Subscription in accordance with clause 15.6 of the Terms, you are entitled to a refund, provided that you, as a consumer, have notified us of your exercise of your right of withdrawal within 14 (fourteen) calendar days from the date of initial purchase of the Subscription. After the end of the grace period of 14 (fourteen) calendar days, no refund will be made for termination of the agreement concluded between us and cancellation of the Subscription.
2. To obtain a refund, you must:
• contact the support service with a corresponding written request for a refund. The request must be sent from the same email address specified in your Account;
• after submitting the request, you cannot continue to use the Service. Otherwise, this will be considered as your consent to continue using the Service and you waive your right of withdrawal.
3. The refund will be made in the same currency in which you paid for the Subscription.
4. The refund will be made in the same way as the payment for the Subscription was made, i.e. to the same bank card or digital wallet from which the payment for the Subscription was made.
5. We are not responsible for any fees that may be applied by payment service providers or applicable laws in your jurisdiction when processing the refund.
6. You can only use the refund once. If the refund has already been made, you do not have the right to further dispute the refund request or create a new dispute regarding the cancellation of the transaction with us or a third-party payment service provider, bank or financial institution.

COMPLAINTS PROCEDURE

CANDLESTORM s.r.o., registered under the laws of the Slovak Republic, registration number: 55 590 004, address: Carpathian Square 7770/10A, Bratislava, Rača District, 831 06, Slovak Republic) (hereinafter also referred to as “we”) provides users with access to a trading and analytical tool available at: 1×10.io (hereinafter also referred to as the “Service”). Within the framework of this Service, users (hereinafter also referred to as “you”) gain access to trading signals and the ability to set up automated trading through the use of a specially developed 1×10 bot and our closed community (telegram channel).

This Complaints Procedure is part of the Terms of Use (hereinafter also referred to as the “Terms”) and should be read together with them, and capitalized terms used herein have the meanings set forth in the Terms.

1. PURPOSE AND SCOPE

The purpose of this Complaints Procedure is to provide you with information on how you can contact us with any complaints related to your access to and use of the Service. This Procedure describes the process for submitting a complaint, the procedure for its consideration, and the options available to you if you are not satisfied with the outcome of your complaint.

2. HOW TO SUBMIT A COMPLAINT

To submit a formal complaint, please send an email to: bot.1×10.io@gmail.com

In your letter, please include the following information:
• Your full name and surname;
• Your residential address;
• Your email address;
• Telephone number;
• A detailed description of your problem or claim;
• The specific measures you expect as a remedy.
Providing a complete and detailed description of your problem will allow us to deal with your complaint quickly and efficiently without the need for additional information.

3. ACKNOWLEDGEMENT OF RECEIPT AND COMPLAINT PROCESSING TIME

After submitting your complaint, you will receive an acknowledgement of receipt by email within 48 hours of our receipt.
Our support team will do everything possible to deal with your complaint as quickly as possible and find a solution to your problem. A final decision on your complaint will be made within 30 business days of its receipt.
In the event of the complexity of your complaint requiring additional time for proper resolution, we may extend this period for an additional 20 business days. In this case, we will inform you of the reasons for the extension and the expected resolution time.
If the resolution of the complaint requires the involvement of a third party, the final decision will be made within 2 (two) months.

4. SPECIAL PROVISIONS FOR USERS FROM THE EUROPEAN UNION

4.1. PROTECTION OF PERSONAL DATA

If your complaint concerns the processing of your personal data, we will consider it in accordance with the procedure specified in the Privacy Policy, in compliance with the time limits established by the General Data Protection Regulation 2016/679, approved by the European Parliament and the Council on 27 April 2016. A response to such a complaint will be provided within one month of the date of its receipt.

4.2. ALTERNATIVE DISPUTE RESOLUTION

According to Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC and Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, an instrument for the out-of-court resolution of disputes concerning contractual obligations arising from online sales contracts or service contracts concluded between consumers residing in the European Union and entrepreneurs established in EU, there is an ODR (Online Dispute Resolution) platform. It is available at the following email address: http://ec.europa.eu/consumers/odr/.
We inform you that we are not obliged and do not plan to participate in the dispute resolution procedure using the European ODR platform.

5. FURTHER ACTIONS IN THE EVENT OF A DISPUTE

If we are unable to reach a mutual agreement to resolve your complaint, you have the right to refer to the Swiss Arbitration Association in accordance with the provisions of Section 16 “Dispute Resolution” of our Terms.

POLICY ON MINORS

Last updated 02/09/2025
This Policy on Minors (hereinafter also referred to as the “Policy”) is part of the Terms of Use (hereinafter also referred to as the “Terms”) and should be read in conjunction with them. Capitalized terms used in this Policy have the meanings set forth in the Terms.

1. AGE REQUIREMENTS FOR USERS OF THE SERVICE

Access to the Service is permitted only to persons who have reached the age of 18 years or such other age of majority as may be established by the laws of the relevant jurisdiction, if such age is higher than 18 years. Registration for an Account, access to and use of the Service by persons under the established age are strictly prohibited.

2. AGE VERIFICATION PROCEDURE

We reserve the right to verify the age of users at the registration stage and at any time during their use of the Service. If it is found that a user has provided false information about their age or is a minor, or if a user fails to comply with our requirement to verify their age, their access to the Service will be immediately terminated and their Account will be deleted.

3. PARENTS AND GUARDIANS’ RESPONSIBILITIES

If you are a parent or legal guardian and you become aware that your child, who is under the age of majority, has registered on our Service without your consent, please contact us immediately at: bot.1×10.io@gmail.com. We will promptly take steps to terminate your child’s access to your Account and delete any personal data associated with and

with this Account.

4. MEASURES TO PROTECT MINORS

We strive to ensure that minors are adequately protected from participating in risky financial transactions related to trading digital assets, as well as from accessing content that may be harmful or inappropriate for their age. This Policy is aimed at complying with security standards and legislation governing the protection of minors.

5. RESTRICTION OF ACCESS TO THE CLOSED COMMUNITY AND EDUCATIONAL MATERIALS

Access to the closed community (telegram channel), where educational materials on crypto trading are posted, is also limited to persons who have reached the age of 18 or another age of majority established by the laws of the relevant jurisdiction. We take all necessary measures to protect minors from potentially dangerous or inappropriate content.

6. CONSEQUENCES OF VIOLATION OF POLICY

In case of violation of this Policy, we reserve the right to take the following measures:
• Immediate termination of access to the Service;
• Deletion of the User’s Account;
• Notification of parents or legal guardians in cases where it is appropriate and necessary.

7. POLICY UPDATES

We reserve the right to make changes to this Policy at any time. All changes will be published on this page, and users will be notified of material changes by updating the information on the Service. We recommend that you regularly review this Policy to familiarize yourself with the latest changes.
If you have any questions or wish to report a violation of this Policy, please contact us at: bot.1×10.io@gmail.com